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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Oxana Kiseleva

Oxana Kiseleva

December 16, 2025

5  out of  5
rating by Oxana Kiseleva
"Such a positive experience. Everything was explained clearly, all my questions were answered, and the whole process was easy and stress-free. Highly recommend."
We responded:
"Thank you, Oxana, for sharing your experience. We're glad to hear that everything was explained clearly and that the process was easy for you. Your recommendation means a lot to us. "
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Elaine Higdon

November 25, 2025

5  out of  5
rating by Elaine Higdon
"Excellent service! Takes care of any questions or concerns promptly, 5 star insurance agency"
We responded:
"Thank you, Elaine, for your kind words and for giving us a 5-star rating. We're glad to hear that our team could address your questions and concerns promptly. Your support means a lot to us."
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Bill Withers

November 14, 2025

5  out of  5
rating by Bill Withers
"Fabulous insurance agent and much cheaper than Allstate almost $300 cheaper"
We responded:
"Your feedback means everything to us! We’re always here to help and are so happy to have been able to assist you with your insurance needs. Thank you for choosing us! "
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Teagan Vlogs

November 7, 2025

5  out of  5
rating by Teagan Vlogs
"Stacee was super helpful and encouraging! Highly recommended!"
We responded:
"Thank you, Teagan Vlogs, for your kind words about Stacee! We're glad to hear she was helpful and encouraging. We appreciate your recommendation and support. Take care!"
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Nicole Stafford

November 6, 2025

5  out of  5
rating by Nicole Stafford
"Renee did and amazing job and was very educated on the products she sold me"
We responded:
"Thank you, Nicole, for your feedback! We're glad to hear that Renee provided you with knowledgeable service. We appreciate your support and look forward to assisting you in the future."
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Sarah Pearce

November 4, 2025

5  out of  5
rating by Sarah Pearce
"My husband and I contacted Melissa's office to obtain insurance on a short-term rental we were purchasing. We were on a tight schedule and Renee Burnett helped us obtain everything we needed in a very quick and timely manner. She was super responsive and friendly. Highly recommend this office!"
We responded:
"Thank you, Sarah, for taking the time to share your experience. We're glad Renee was able to assist you efficiently with your short-term rental insurance needs. Your recommendation means a lot to us. Best regards!"
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Rhonda Dudley

October 10, 2025

5  out of  5
rating by Rhonda Dudley
"I always have a very pleasant and positive experience with Renee. She is very helpful and knowledgeable at all times."
We responded:
"Thank you, Rhonda, for your kind words about Renee. We're glad to hear that she has been helpful and knowledgeable during your interactions. We appreciate your feedback and look forward to continuing to serve you."
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Laurie Creech

September 18, 2025

5  out of  5
rating by Laurie Creech
"I appreciate the follow-up Renee has constantly provided regarding a couple of questions/issues I’ve had."
We responded:
"Thank you, Laurie, for your feedback. It's great to hear that Renee has been helpful with your questions and issues. We appreciate your trust in us!"
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Asa Calhoun

September 4, 2025

5  out of  5
rating by Asa Calhoun
"I always receive great customer service. We’ll knowledgeable and helpful."
We responded:
"Thanks for choosing us, Asa! We’re committed to protecting what matters most to you today and in the future. We look forward to serving you for years to come! "
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Ricky Phillips

September 3, 2025

5  out of  5
rating by Ricky Phillips
"Renee was very helpful with setting up my life insurance policy. Would definitely recommend her to anyone who needs assistance."
We responded:
"Thank you, Ricky, for your feedback! We're glad to hear that Renee was able to assist you with your life insurance policy. Your recommendation means a lot to us. "
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Ashley Jackson

July 1, 2025

5  out of  5
rating by Ashley Jackson
"We have had the pleasure of not only working with Jake but also referring clients to Jake Shamblin. He is very knowledgeable and takes the time to understand our needs as business owners. It’s refreshing to have someone truly take the time to understand everything you need and give you a variety of options. We appreciate the dedication and hard work!"
We responded:
"Thank you, Ashley, for your thoughtful review. We're glad to hear that Jake has been able to assist you and your clients effectively. Your support and trust mean a lot to us. "
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Mike Heavener

June 25, 2025

5  out of  5
rating by Mike Heavener
"For the past fifty years, State Farm Insurance has handled all of my insurance needs. I have always found them to be easy to work with, reliable and a good value. So, when we retired and relocated to East Tennessee, we reached out to Melissa Long's agency to assist us with transferring all of our policies from Illinois. Renee worked with us and our previous State Farm agencies to bring all of our policies together to her office. The process was quick, smooth and flawless, all for a very reasonable price!"
We responded:
"We’re so grateful for your feedback, Mike! Knowing that we made a positive impact means the world to us. Thank you for trusting us with your insurance needs! "
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Clay Johnson

June 24, 2025

5  out of  5
rating by Clay Johnson
"Renee Burnett at Melissa Long State Farm has always been very helpful and made the insurance process so easy for me. She just recently helped insure a new property for me and it was completely stress free. I highly recommend Renee and Melissa Long State Farm!"
We responded:
"Thank you, Clay, for your feedback! It's great to hear that Renee made the insurance process easy and stress-free for you. We appreciate your recommendation and look forward to continuing to assist you with your insurance needs."
Profile photo of Karie Duncan

Karie Duncan

June 19, 2025

5  out of  5
rating by Karie Duncan
"Stacee has been great to work with. She has been so helpful especially when our adjuster wasn’t much help she really is going out of her way to help us."
We responded:
"Thank you, Karie, for sharing your experience with us. It's great to hear that Stacee has been so helpful and supportive during your time of need. We appreciate your feedback and look forward to continuing to assist you. "
Profile photo of Billy Mullins

Billy Mullins

June 10, 2025

5  out of  5
rating by Billy Mullins
"Recently decided to change my home owners insurance to State Farm to bundle with my car insurance, been with State Farm now 12 years, justin helped us with our home owners insurance and answered every question we had along with helping us find the perfect coverage we needed for our home on top of saving us $400 a year from our previous home insurance provider, then 3 days later my wife had a rock hit her windshield shattering the whole window, we called and spoke with Renee who handled everything from walking us through the claim process, setting up our appointment to repair the windshield very fast and answered every question we had along the way, along with a rental car for my wife if we needed it, very happy with our experience, justin and Renée was absolutely amazing in helping to meet everything we needed, this is why I have been with State Farm for 12 years and will continue to choose State Farm as my insurance provider!!"
We responded:
"Thank you, Billy, for sharing your experience with us and for your continued trust over the years. It's great to hear that Justin and Renee were able to assist you effectively and provide the support you needed. We're grateful to have you as part of our State Farm family."
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Celestial Beauty

May 27, 2025

5  out of  5
rating by Celestial Beauty
"Mrs. Stacee is absolutely amazing. The staff is super friendly and open to helping you anyway they can. Stacee has been an outstanding person that I have grown to know and become dear friends with along with previous agents who i miss dearly since 2021, but they all are fantastic and I appreciate all of them. 🥰"
We responded:
"Thank you so much, Celestial Beauty, for your kind words and for sharing your experience with us. We're grateful to have Stacee and our team making a positive impact, and it's wonderful to hear about the friendships formed. Your appreciation means a lot to us. "
Profile photo of Heaven Robbins

Heaven Robbins

May 27, 2025

5  out of  5
rating by Heaven Robbins
"Renee has helped me so much with getting renters & auto insurance! She’s so good at what she does and has great communication! Thanks so much for everything!!"
We responded:
"Thank you, Heaven, for sharing your positive experience with Renee! We're glad to hear that she was able to assist you with your renters and auto insurance needs. If you have any more questions or need further assistance, feel free to reach out anytime."
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Yunaisy Silverio

May 15, 2025

1  out of  5
rating by Yunaisy Silverio
"I dont have State Farm insurance......but my daughter received a letter from Melissa Long. My daughter is under age ,not even a teenager. How in the world did you guys get my daughter full name? This is disturbing!"
Profile photo of Nathan Maples

Nathan Maples

May 15, 2025

5  out of  5
rating by Nathan Maples
"Melissa and her team are amazing, always super nice and helpful. Thank you!"
We responded:
"Thank you, Nathan, for your kind words and for taking the time to share your experience. We're glad to hear that you find our team helpful and friendly. If you ever need anything else, feel free to reach out!"
Profile photo of Gregg Sutter

Gregg Sutter

May 7, 2025

5  out of  5
rating by Gregg Sutter
"Just wanted to take a moment to recognize Renee for ensuring I had proper coverage on my property. She was very kind and helpful over the phone and it put my mind at ease knowing she was working diligently on the task at hand. Thank you Renee and team for all you do!"
We responded:
"Thank you, Gregg, for taking the time to share your experience. We're glad to hear that Renee was able to assist you effectively and provide peace of mind. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Renee and the team."
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renee sandlin

May 1, 2025

5  out of  5
rating by renee sandlin
"Stacee is amazing, she is very nice and always quick to help me!"
We responded:
"Thank you, Renee, for sharing your positive experience with Stacee. We're glad to hear that she has been helpful and attentive to your needs. We appreciate your feedback and look forward to continuing to assist you with your insurance needs."
Profile photo of Ivorie Yelverton

Ivorie Yelverton

May 1, 2025

5  out of  5
rating by Ivorie Yelverton
"I’ve been with State Farm for a while now. Mrs. Stacee is absolutely amazing. Very professional and sweet. I highly recommend you ask for her!! She’s definitely one of the good ones. Very fast service ass well and great communication. Great team up there 👌👌👍"
We responded:
"Thank you, Ivorie, for your kind words and for being a valued part of our State Farm family. We're so pleased to hear that Stacee and our team have provided you with excellent service and communication. Your recommendation means a lot to us!"
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Steve Schuttler

April 18, 2025

5  out of  5
rating by Steve Schuttler
"Renee was awesome to work with and able to adapt quickly to several changing circumstances I threw at her. Would definitely recommend, great service!"
We responded:
"Thank you, Steve! We strive to ensure that the insurance process is seamless and stress-free, and we’re delighted to know we succeeded. We appreciate your choice in us!"
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Brandon Manning

April 13, 2025

5  out of  5
rating by Brandon Manning
"Stacee was super helpful again. Thanks!"
We responded:
"We appreciate you, Brandon! Our goal is always to make the insurance process smooth and stress-free, and we’re thrilled to hear we hit the mark. Thanks for choosing us! "
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Trina Crittenden

March 19, 2025

5  out of  5
rating by Trina Crittenden
"Renee was always helpful and explains what you are needing help with. Thank you for being awesome :)"
We responded:
"Trina, your trust in us is something we don’t take lightly! We’re honored to serve you and appreciate your continued support!"