State Farm® Insurance Agent Melissa Long

"Lindsay did answer the phone today was most helpful. I'm always satisfied with all the ladies and gentlemen that work in your office"

"Stacee is a pro! Thank you for making my life a little bit easier!"

"We purchase insurance at a great price through Jessica Roussel . She was very informative and professional. I would recommend her and the State Farm team."

"Great rates. Jessica saved me a bunch on my homeowners and auto insurance."

"Jessica, your ancestors are chanting your name. Thank you for such wonderful, excellent, amazing, personable, thorough, well-rounded, detailed, thoughtful, considerably-customer-driven, prompt, dedicated service."

"Super thankful for the help I received getting insurance. Jessica was so helpful. Highly recommend this office for any type of insurance."

"I would Highly recommend Melissa Long -State Farm for any Insurance needs. Jessica was amazing at helping me decide the proper insurance to fit what I was looking for. Strongly recommend them. Professional, fast , and helpful"

"My wife and I needed a change in our insurance. Jessica provided the best service for us and even helped us figure out great options not only on our auto insurance, but on life insurance too. Highly recommend this office!"

"Jessica Roussel was very helpful in matching our needs for home & auto insurance. She was able to get a significant savings by helping.. Thank you! I highly recommend to give her a call"

"This office is so efficient. I needed new auto policies and walked out with a renters policy and a life policy! Never knew it could be that easy, and I’m saving money compared to what I was paying previously. Jessica was super knowledgeable and very friendly. I highly recommend Melissa and her staff!"

"Jessica helped me switch insurance over, definitely would recommend"

"Such a positive experience. Everything was explained clearly, all my questions were answered, and the whole process was easy and stress-free. Highly recommend."

"Renee is awesome!"

"Excellent service! Takes care of any questions or concerns promptly, 5 star insurance agency"

"Fabulous insurance agent and much cheaper than Allstate almost $300 cheaper"

"Stacee was a tremendous help in securing the insurance needed for our rental cabin. She communicated well and answered all our questions. Thank you!"

"Stacee was super helpful and encouraging! Highly recommended!"

"Renee did and amazing job and was very educated on the products she sold me"

"My husband and I contacted Melissa's office to obtain insurance on a short-term rental we were purchasing. We were on a tight schedule and Renee Burnett helped us obtain everything we needed in a very quick and timely manner. She was super responsive and friendly. Highly recommend this office!"

"I had a great overall experience. Stacy is a doll. Very helpful very informative. Definitely recommend!"

"I always have a very pleasant and positive experience with Renee. She is very helpful and knowledgeable at all times."

"When I signed up for my policy, I paid in full for the six months and had signed up for the drive safe program. The agent working for Melissa was Lisa anddid not fully explain my policy or sign me up correctly for the drive safe Shedownload the app on my phone for me since I was new to State Farm and told me my beacons were ordered. I had gone back two weeks later because I was getting emails to set up the beacons. She pretended to get on the computer and told me again they were ordered and this time I could pick them up at the office.And because she did not do it correctly, my beacons never came so I Was kicked off the safe drive discount program and had received a bill . When I went into the office to get it corrected, Lisa no longer worked there and the Agent Stacy was sitting where Lisa used to sit she informed me That the beacons are never sent to the office like Lisa had told me and that whatever Lisa had told me was inaccurate, but that she would sign me up for the State Farm Drive safe again Which she did, but I still had a bill for $20 because they were prorating it. I felt this to be completely unfair and gave them two months to resolve this issue. I had signed up On July 18, September 19, I was still dealing with this. I had talked to Melissa Long herself, who treated the matter as something that was beyond her office control that it was all corporate . but they were supposed to be on the computer talking with the underwriters to get mistake fixed like I said this went on for a whole another month because I had come in onAugust and it was a whole month of September that I was waiting on them to do something Finally, I called corporate got hold of the escalation department and in one day me as a customer got the bill resolved. which is something they could’ve done they just didn’t want to inform corporate. Their office had made this mistake and that one of their agents had not properly sold an insurance policy to the customer. My vehicle doesn’t even have the coverage it needs to have for liability and uninsured motorist. It is a $70,000 vehicle and if I get hit by somebody, I only get $25,000 to repair it. On the advice of corporate, I now have switched to a different State Farm agent who is now handling my policy and has assured me they will correct all these mistakes when we renew the six month period. Would not use Melissa Long again. I found her to be condescending along with Stacy. They really treat this matter as a petty issue and tell me I should just pay the $20. Thanks for sticking up for your customers."

"I appreciate the follow-up Renee has constantly provided regarding a couple of questions/issues I’ve had."

"I always receive great customer service. We’ll knowledgeable and helpful."

"Renee was very helpful with setting up my life insurance policy. Would definitely recommend her to anyone who needs assistance."