State Farm® Insurance Agent Melissa Long
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Travis Merithew
October 9, 2024
5
out of
5
rating by Travis Merithew
"I’ve been a customer of State Farm for many years. Everyone at Melissa Long’s office is absolutely incredible. I deal mostly with Wendy and she is truly amazing! She is patient, personable, professional, knowledgeable, informative, kind, joyful, and caring. She has helped me with my policy on numerous occasions and is always an absolute delight. Her level of customer service is unmatchable. Thank you, Wendy!"
We responded:
"Thank you, Travis, for your kind words and loyalty. We're thrilled to hear about your positive experiences with Wendy and our team. Your satisfaction is our top priority, and we appreciate your continued trust in us."
Tina
October 3, 2024
5
out of
5
rating by Tina
"This location has been assisting me for several years. I typically speak with Wendy and most recently, Renee. She was amazing. They both go above and beyond to help and make things as easy as possible from the client's end. I highly recommend them. Thanks Renee!!"
We responded:
"Thank you, Tina, for your kind words and continued trust in our team. We're thrilled to hear that Wendy and Renee have provided exceptional service. Your recommendation means a lot to us. Thanks again for your support!"
Dustin Butterworth
October 2, 2024
5
out of
5
rating by Dustin Butterworth
"The office was very helpful setting up my auto,renters and life insurance. So easy to talk to and they really helped me understand what I was getting! Highly recommend this office!"
We responded:
"Thank you, Dustin, for your kind words! We're thrilled to hear that our team made the process easy and clear for you. Your recommendation means a lot to us."
Milly Cano
September 23, 2024
5
out of
5
rating by Milly Cano
"Renee was awesome and took great care of me. Very fast process to get the insurance coverage. Thanks for making the process very easy>"
We responded:
"Thank you, Milly, for your kind words! We're thrilled to hear that Renee provided you with excellent service and made the process smooth and efficient. We appreciate your feedback and look forward to serving you in the future."
RangerMike RangerMike
September 10, 2024
5
out of
5
rating by RangerMike RangerMike
"Great service and great rates. I have a couple poli"
Emma Webb
August 31, 2024
5
out of
5
rating by Emma Webb
"Wendy was so amazing getting my family’s insurance set up. She was able to go over in details everything and made sure we understood. Highly recommend her."
We responded:
"Thank you, Emma, for your kind words! We're thrilled to hear that Wendy provided such excellent service and clarity in setting up your family's insurance. Your recommendation means a lot to us."
Rhonda Plemons
August 28, 2024
5
out of
5
rating by Rhonda Plemons
"I have had State Farm Insurance for 44 years just recently acquired Melissa Long as my agent after my agent I had for many years retired. I am very pleased with the great service Melissa and her team provide for me and my husband. They are always so friendly and courteous."
We responded:
"Thank you, Rhonda, for your kind words and for being a loyal State Farm customer for 44 years. We're delighted to hear that you and your husband are pleased with the service from our team. Your satisfaction is our priority!"
Barbara chambers
August 15, 2024
5
out of
5
rating by Barbara chambers
"I was at a loss for home owners insurance as my insurance company had almost doubled my insurance. I spoke with Wendy Butterworth at this branch and she exceeded my expectations! So thankful State Farm for coming through in a pinch. They are very courteous, punctual, professional, and just so darn nice. I am so grateful for our professional relationship and I see this as long term."
We responded:
"Thank you, Barbara, for your kind words! We're thrilled Wendy could assist you and exceed your expectations. We value your trust and look forward to a long-term relationship. Your satisfaction is our priority."
Shannon Campbell
August 7, 2024
5
out of
5
rating by Shannon Campbell
"Wendy is the BEST!! She was so patient with me and helped me switch over to State Farm Auto Insurance as soon as my current insurance expired! She is always such a joy to speak to on the phone! Thanks for your help!"
We responded:
"Thank you, Shannon! We're thrilled to hear Wendy provided excellent service and made your transition to State Farm Auto Insurance smooth. Your kind words mean a lot to us. We're here to help whenever you need us!"
Tashieka Armour
August 1, 2024
1
out of
5
rating by Tashieka Armour
"Reached out numerous times for a quote. Emailed all information that was requested, followed up with a phone call and still no quote or return call back."
Will Miller
July 31, 2024
5
out of
5
rating by Will Miller
"I recommend Jake to anyone with insurance needs. He is super helpful & knowledgable. 10/10"
We responded:
"Thank you, Will, for your glowing review! We're thrilled to hear that Jake provided you with excellent service. Your recommendation means a lot to us."
Brittni Hebert
July 31, 2024
5
out of
5
rating by Brittni Hebert
"Wendy is very helpful and knowledgeable in answering all my questions. I would highly recommend her!"
We responded:
"Thank you, Brittni, for your kind words and recommendation! We're thrilled to hear that Wendy was able to assist you effectively. Your satisfaction is our priority, and we appreciate your feedback."
Jeremy Cox
July 29, 2024
5
out of
5
rating by Jeremy Cox
"Highly recommend Jake Shamblin. He is great and can help you with whatever you need whether it be auto, home, or life insurance."
We responded:
"Thank you, Jeremy, for your kind words and recommendation! We're thrilled to hear that Jake provided excellent care for your auto, home and life insurance needs."
Noelle Cox
July 29, 2024
5
out of
5
rating by Noelle Cox
"Highly recommend Jake Shamblin. He is awesome to work with."
We responded:
"Thank you, Noelle, for your kind words and recommendation! We're thrilled to hear that Jake provided you with excellent service."
Jessie Edwards
July 25, 2024
5
out of
5
rating by Jessie Edwards
"Wendy is amazing"
We responded:
"Thank you for the review, Jessie!"
Caitlin Wren
July 18, 2024
5
out of
5
rating by Caitlin Wren
"Wendy is amazing! she was very informative and helpful with getting my husbands life insurance policy started and accepted and answered any questions we had. I would definitely recommend her to anyone!"
We responded:
"Thank you, Caitlin! We're thrilled to hear Wendy provided such excellent service. Your recommendation means a lot to us."
Adam Capotorto
July 18, 2024
5
out of
5
rating by Adam Capotorto
"Wendy is the most helpful person I’ve had the pleasure to speak to. She remembers me and my fiancé every time we call and is always more than happy to assist in any way she can. We couldn’t imagine working with another office!"
We responded:
"Thank you, Adam! We're thrilled to hear about your positive experience with Wendy. She truly embodies our commitment to exceptional customer service. We appreciate your kind words and look forward to continuing to assist you and your fiancé with all your insurance needs."
Chalesta Walker
July 16, 2024
5
out of
5
rating by Chalesta Walker
"Love the attention to detail and the patience these guys show. And they have a sense of humor 😂"
We responded:
"Thank you! We're thrilled to hear you appreciate our attention to detail and patience. It's great to know our sense of humor adds to your experience. We look forward to continuing to serve you with the same dedication and care!"
Tony B
May 15, 2024
5
out of
5
rating by Tony B
"Nice atmosphere and friendly staff."
We responded:
"Thank you for your kind words, Tony! We strive to provide a welcoming atmosphere and friendly service to all our clients. We appreciate your feedback and look forward to serving you in the future."
Isaiah Rhodes
April 12, 2024
5
out of
5
rating by Isaiah Rhodes
"The office for Melissa Long was very helpful and answered all my questions. They made it very easy for a first time insurance buyer."
We responded:
"Thank you for sharing your positive experience with us, Isaiah! We are delighted to hear that our team was able to assist you effectively as a first-time insurance buyer. We appreciate your feedback!"
country girl98
April 9, 2024
5
out of
5
rating by country girl98
"I would like to give a shout out to Wendy she is awesome very friendly and patient and explain everything to you I would definitely recommend calling Wendy for your Insurance needs!!!"
We responded:
"Thank you for the kind words about Wendy! We are thrilled to hear about your positive experience. We appreciate your recommendation and look forward to assisting you with your insurance needs in the future."
Charles P.
March 24, 2024
5
out of
5
rating by Charles P.
"Very knowledgeable and professional"
We responded:
"Thank you for your kind words, Charles. We strive to provide knowledgeable and professional service to all our clients."
Jose Ponce
March 17, 2024
1
out of
5
rating by Jose Ponce
""I am extremely disappointed with Melissa and her State Farm team. Despite being a loyal customer for years and giving them my hard-earned money, they utterly failed to assist me when my business faced interruption. It's clear they only care about taking your money and couldn't care less about providing the support you expect from an insurance company. Save yourself the trouble and go elsewhere for insurance –"
We responded:
"Jose I completely understand the frustration that owning your own business can have, especially when you rent, and a maintenance issue arises. Just as l replied to Maldini, claims decisions are not made by myself or my staff but rather by our corporate claims department. I am happy to discuss the specifics as to why claims was not able to cover your business interruption when your heat went out. Thank you for expressing your concerns and I hope that you find success in your business ventures. "
Maldini Andre
March 17, 2024
1
out of
5
rating by Maldini Andre
"If you need business interruption insurance do not come here I had insurance with this agency for 2 years when something went wrong with my business no one seemed to care , when I filed for the interruption for my business being shut down for a month they refused to help, your money is no good here .. all this office cares about is their Stanley cups and cute selfies on the weekends ,, a complete rip off ."
We responded:
"Maldini I am sorry that you have experienced hurdles with your business. Being a small business owner myself, I can relate to the pitfalls that can be out of our control. Claims are something that I am happy to discuss with and advocate for you with the claims department but those decisions are not made by myself or agency directly. I wish you and your business success moving forward."
Gene B
March 1, 2024
5
out of
5
rating by Gene B
"I've had issues with staff not getting messages to her to call me back and not updating petsonal information more than once. Once you actually get a call back from Melissa things are always top notch."
We responded:
"Thank you for your feedback, Gene. We apologize for any communication issues and appreciate your kind words about our services."