State Farm® Insurance Agent Melissa Long
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jeremy Cox
June 28, 2025
5
out of
5
rating by Jeremy Cox
"Jake was super helpful in looking over my old coverage from another insurance company, adjusting them to make them better, and saving me money. He wrote policies for my auto, home, and life and health. Highly recommend!"
ellyse cox
June 28, 2025
5
out of
5
rating by ellyse cox
"Jake is the best! Would highly reccomend him to anyone as an agent, he did an absolutely amazing job with our policy and took care of us!"
Mike Heavener
June 25, 2025
5
out of
5
rating by Mike Heavener
"For the past fifty years, State Farm Insurance has handled all of my insurance needs. I have always found them to be easy to work with, reliable and a good value. So, when we retired and relocated to East Tennessee, we reached out to Melissa Long's agency to assist us with transferring all of our policies from Illinois. Renee worked with us and our previous State Farm agencies to bring all of our policies together to her office. The process was quick, smooth and flawless, all for a very reasonable price!"
We responded:
"We’re so grateful for your feedback, Mike! Knowing that we made a positive impact means the world to us. Thank you for trusting us with your insurance needs! "
Clay Johnson
June 24, 2025
5
out of
5
rating by Clay Johnson
"Renee Burnett at Melissa Long State Farm has always been very helpful and made the insurance process so easy for me. She just recently helped insure a new property for me and it was completely stress free. I highly recommend Renee and Melissa Long State Farm!"
Mary Conrad
June 24, 2025
5
out of
5
rating by Mary Conrad
"Renee was great to work with!"
Karie Duncan
June 19, 2025
5
out of
5
rating by Karie Duncan
"Stacee has been great to work with. She has been so helpful especially when our adjuster wasn’t much help she really is going out of her way to help us."
We responded:
"Thank you, Karie, for sharing your experience with us. It's great to hear that Stacee has been so helpful and supportive during your time of need. We appreciate your feedback and look forward to continuing to assist you. "
jennifer mulberry
June 12, 2025
5
out of
5
rating by jennifer mulberry
"I have been with State Farm for a few years but recently switched to this office. I was very pleased with my interaction with Stacee and Shea. Stacee helped me with some questions and concerns that I had about my policy for awhile now. I was treated with respect, they were very professional, and had no problems addressing my questions."
We responded:
"Thank you, Jennifer, for sharing your experience with our office. It's great to hear that Stacee and Shea were able to assist you with your policy questions and concerns. We appreciate your trust in us and look forward to continuing to serve you."
Billy Mullins
June 10, 2025
5
out of
5
rating by Billy Mullins
"Recently decided to change my home owners insurance to State Farm to bundle with my car insurance, been with State Farm now 12 years, justin helped us with our home owners insurance and answered every question we had along with helping us find the perfect coverage we needed for our home on top of saving us $400 a year from our previous home insurance provider, then 3 days later my wife had a rock hit her windshield shattering the whole window, we called and spoke with Renee who handled everything from walking us through the claim process, setting up our appointment to repair the windshield very fast and answered every question we had along the way, along with a rental car for my wife if we needed it, very happy with our experience, justin and Renée was absolutely amazing in helping to meet everything we needed, this is why I have been with State Farm for 12 years and will continue to choose State Farm as my insurance provider!!"
We responded:
"Thank you, Billy, for sharing your experience with us and for your continued trust over the years. It's great to hear that Justin and Renee were able to assist you effectively and provide the support you needed. We're grateful to have you as part of our State Farm family."
Adam Hopson
May 30, 2025
5
out of
5
rating by Adam Hopson
"Great help… fast and excellent service."
We responded:
"Thank you, Adam, for your kind words and the 5-star rating! We're glad to hear that you found our service fast and helpful. If you need anything else, feel free to reach out! "
Celestial Beauty
May 27, 2025
5
out of
5
rating by Celestial Beauty
"Mrs. Stacee is absolutely amazing. The staff is super friendly and open to helping you anyway they can. Stacee has been an outstanding person that I have grown to know and become dear friends with along with previous agents who i miss dearly since 2021, but they all are fantastic and I appreciate all of them. 🥰"
We responded:
"Thank you so much, Celestial Beauty, for your kind words and for sharing your experience with us. We're grateful to have Stacee and our team making a positive impact, and it's wonderful to hear about the friendships formed. Your appreciation means a lot to us. "
Debbie Jenkins
May 27, 2025
5
out of
5
rating by Debbie Jenkins
"Great service! Knowledgeable. Courteous. Prompt!"
We responded:
"Thank you, Debbie, for your kind words and the perfect rating! We're glad to hear that you found our service knowledgeable, courteous, and prompt. We look forward to continuing to assist you with your insurance needs."
Heaven Robbins
May 27, 2025
5
out of
5
rating by Heaven Robbins
"Renee has helped me so much with getting renters & auto insurance! She’s so good at what she does and has great communication! Thanks so much for everything!!"
We responded:
"Thank you, Heaven, for sharing your positive experience with Renee! We're glad to hear that she was able to assist you with your renters and auto insurance needs. If you have any more questions or need further assistance, feel free to reach out anytime."
Yunaisy Silverio
May 15, 2025
1
out of
5
rating by Yunaisy Silverio
"I dont have State Farm insurance......but my daughter received a letter from Melissa Long. My daughter is under age ,not even a teenager. How in the world did you guys get my daughter full name? This is disturbing!"
Nathan Maples
May 15, 2025
5
out of
5
rating by Nathan Maples
"Melissa and her team are amazing, always super nice and helpful. Thank you!"
We responded:
"Thank you, Nathan, for your kind words and for taking the time to share your experience. We're glad to hear that you find our team helpful and friendly. If you ever need anything else, feel free to reach out!"
Gregg Sutter
May 7, 2025
5
out of
5
rating by Gregg Sutter
"Just wanted to take a moment to recognize Renee for ensuring I had proper coverage on my property. She was very kind and helpful over the phone and it put my mind at ease knowing she was working diligently on the task at hand. Thank you Renee and team for all you do!"
We responded:
"Thank you, Gregg, for taking the time to share your experience. We're glad to hear that Renee was able to assist you effectively and provide peace of mind. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Renee and the team."
renee sandlin
May 1, 2025
5
out of
5
rating by renee sandlin
"Stacee is amazing, she is very nice and always quick to help me!"
We responded:
"Thank you, Renee, for sharing your positive experience with Stacee. We're glad to hear that she has been helpful and attentive to your needs. We appreciate your feedback and look forward to continuing to assist you with your insurance needs."
Ivorie Yelverton
May 1, 2025
5
out of
5
rating by Ivorie Yelverton
"I’ve been with State Farm for a while now. Mrs. Stacee is absolutely amazing. Very professional and sweet. I highly recommend you ask for her!! She’s definitely one of the good ones. Very fast service ass well and great communication. Great team up there 👌👌👍"
We responded:
"Thank you, Ivorie, for your kind words and for being a valued part of our State Farm family. We're so pleased to hear that Stacee and our team have provided you with excellent service and communication. Your recommendation means a lot to us!"
Steve Schuttler
April 18, 2025
5
out of
5
rating by Steve Schuttler
"Renee was awesome to work with and able to adapt quickly to several changing circumstances I threw at her. Would definitely recommend, great service!"
We responded:
"Thank you, Steve! We strive to ensure that the insurance process is seamless and stress-free, and we’re delighted to know we succeeded. We appreciate your choice in us!"
Wes Murrell
April 17, 2025
5
out of
5
rating by Wes Murrell
"Renee got us took care very easily and very fast. Thank you for all the help."
We responded:
"Thank you, Wes! Securing the appropriate insurance coverage is crucial, and we’re delighted to have assisted you in navigating the process with assurance."
Brandon Manning
April 13, 2025
5
out of
5
rating by Brandon Manning
"Stacee was super helpful again. Thanks!"
We responded:
"We appreciate you, Brandon! Our goal is always to make the insurance process smooth and stress-free, and we’re thrilled to hear we hit the mark. Thanks for choosing us! "
Trina Crittenden
March 19, 2025
5
out of
5
rating by Trina Crittenden
"Renee was always helpful and explains what you are needing help with. Thank you for being awesome :)"
We responded:
"Trina, your trust in us is something we don’t take lightly! We’re honored to serve you and appreciate your continued support!"
Susan Keller
March 19, 2025
5
out of
5
rating by Susan Keller
"I have been with State Farm for many years and the girls are very friendly and knowledgeable. I deal mostly with Stacee"
We responded:
"Your review made our day, Susan! We strive to make insurance simple and stress-free, and we’re so happy to hear we met your expectations. Thanks for trusting us! "
Angela Taylor
March 18, 2025
5
out of
5
rating by Angela Taylor
"Melissa was great.My ins was going up at progressive till i talked with Melissa and she helped get my rates lower than was paying before."
We responded:
"Angela, thank you for your wonderful feedback! We're thrilled to hear that Melissa was able to assist in lowering your insurance rates. Your satisfaction is our priority, and we appreciate your trust in us. "
Justin Cummings
March 4, 2025
5
out of
5
rating by Justin Cummings
"long time customer here! i must say, i’m constantly blown away by the hospitality from this branch. thanks stacee, and the whole team!!"
We responded:
"Thank you, Justin, for your kind words and for being a loyal customer. We're happy to hear that Stacee and the team have made a positive difference. Your feedback means a lot to us and encourages us to keep providing great service."
Jessie Edwards
February 25, 2025
5
out of
5
rating by Jessie Edwards
"Wendy is amazing"
We responded:
"Thank you for the review, Jessie!"